Customers’ literacy levels important for businesses to consider

Bathroom Customers literacy levels important for businesses to consider

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id="ctl00_MainContentTop_ParentCategory"><a href="CategoryList.aspx?id=619">News</a></span> </li> <li> <span id="ctl00_MainContentTop_Category"><a href="SearchCat.aspx?cid=5579&cname=Local">Local</a></span> </li> <li> Customers' literacy levels important for businesses to consider </li> </ul> <script type="text/javascript" src="/js/jquery.jcarousel.pack.js"> </script> <script type="text/javascript" src="../js/XSLTransform.js"></script> <link type="text/css" rel="Stylesheet" href="./css/skin.articleDisplay.css" /> <link type="text/css" rel="Stylesheet" href="./css/jquery.jcarousel.articleDisplay.css" />  <script type="text/javascript"> $(document).ready( function(){ var obj=($('.ppc_ad')); a=(obj.length); var maxHeight=0; var compareHeight=0; if(a>1) { for (var i = 0; i < 3; i++) { compareHeight=($(obj[i]).height()); if(compareHeight>maxHeight) { maxHeight=compareHeight; } } finalHeight=maxHeight+'px'; $('#klix_centre > div > .ppc_main > .ppc_ad').css('height',finalHeight) } } ); </script> </div> </div> <div class="msep"></div> <div class="bnr"> <script type="text/javascript">fctAdTag("banner",MyGenericTagVar,1);</script> </div> <div class="r"></div> <div class="spacer"></div> </div> <div class="toptube"> <div id="inBody"> <div id="ctl00_ContentPlaceHolder1_pMainContent"> <h1 style='margin-top: 0'> Customers' literacy levels important for businesses to consider </h1> <h2> </h2> <h5 class='grey'>Posted 17 days ago</h5> <div id="Div1" style="margin:0 16px 0 0;"> <table style="width:702;"> <tr> <td style="width:521px"></td> <td style="vertical-align:top"> </td> </tr> </table> </div> <div id='tablewrap'> </div> <p class='aJustify'>Murray Crawford</p><p>Vermilion Standard</p><p>People who attended the Vermilion and District Chamber of Commerce luncheon learned sometimes businesses can lose customers due to their inability to adapt to low literacy rates.</p><p>Community business people gathered on January 13 to hear Chandra Blair from Community Learning for Adult Students Services, CLASS, talk about the literacy audit her organization offers. in the daylong lesson says Blair people's understanding of literacy rates and how to design businesses to accommodate low literacy, not just illiteracy is looked at.</p><p>"We give examples of what we call level two literacy in the first part of it," said Blair.</p><p>"The second part we do a literacy walk-a-bout and we look at the business through the eyes of someone who has level two literacy."</p><p>During this walk-a-bout Blair said the approach is to have a critical eye and really think about if someone with a lower literacy rate would understand what some signs say. even something as simple as which is the right bathroom door. She suggested businesses have both written signs and pictures to help.</p><p>"We do the walk-a-bout and then we go through a literacy audit of how to think about things in a different way," said Blair.</p><p>"With this we talk about plain language. Some people were taught to say things in long sentences. You have to be at a level where people can understand you. if you're audience is for university students then great but material in a business needs to be at a proper readability level."</p><p>One of the key components of adapting a business to contain what Blair called plain language. She said it was important for businesses to try write at a Grade 4 level so people will understand what they are trying to say.</p><p>"We have tips and methods of how a business can make things more clear, which is what plain language is all about," said Blair.</p> <div id="banZone"> <div class="lgInteriorMedia"><p>Advertisement</p><script type="text/javascript">fctAdTag("doublebanner",MyGenericTagVar,1);</script></div> </div>  <script type="text/javascript"> $(document).ready( function() { if ($("#banZone")[0]) { //find out where the end of the initial script tag is. var cutoff = $("#banZone").html().toLowerCase().replace(/ /g, "").replace(/rn/g, "").indexOf("/script>") + 8; var adzoneHTML = $("#banZone").html().toLowerCase().replace(/ /g, "").replace(/rn/g, "").substring(cutoff); //get the remaining substring. Take the first six characters of that. var banzone = adzoneHTML.substring(0, 6); //If there is no banner data associated to that zone, the substring found //above will contain the closing div tag of the banner. if it has data, //there will be something else in its place. if no data, hide the banner. if (banzone == "</div>") { $("#banZone").css("display", "none"); } } }); </script> <div id="inMainPic"> </div> <p class='aJustify'>"Then we look at business' brochures and advertisements and look at them through a plain language perspective."</p><p>It is not just signs and displays at a business but even how customers are greeted coming through the door.</p><p>"There is also how a business greets people when they come through the doors," said Blair.</p><p>"We are really trying to give businesses an idea of what they can change."</p><p>in Vermilion Blair said there were many cases of people with level two literacy. Across the country 40 per cent of all Canadians have this low of a literacy rate.</p><p>"We have a lot of English language learners who fall into the level two literacy," said Blair.</p><p>She gave an example of a local senior who she had taught recently. He dropped out of school at a young age to support his mother and sister. as he grew older his wife did most of the reading for him. in the spring of 2009 his wife died and he had to adapt to the change and learn to read and write. since then he has taken lessons from both Blair and another CLASS employee, Gordon Hills. just before he moved to Ontario in January Blair said he was writing Christmas cards home and reading Reader's Digest.</p><p>Class is located in Alumni Hall, across from Student Services at Lakeland College. Literacy audits can be arranged by calling CLASS at 780-853-8787.</p> </div> <div class="toptube" style="font-size: 10px; font-style: italic;"> <span id="ctl00_ContentPlaceHolder1_ArticleID" class="grey">Article ID# 2278007</span> </div> <div id="socialNetwork"> <div id="ContentLink" style="float:right;width:20%"> </div> </div> </p><p> <div class="toptube"> <div class="spacer"></div> <div class="spacer"></div> </div> <div class="spacer"></div> <div class="toptube"> <div class="hSepAr" style="text-align:center;"><link rel="stylesheet" type="text/css" href="/css/soc_network.css" />  <script type="text/javascript"> var smisToolKit=1; $(document).ready(function(){ var initialPos=""; var verIE = getInternetExplorerVersion(); if (navigator.userAgent.indexOf('Firefox') !=-1 || navigator.userAgent.indexOf('Opera')!=-1 || navigator.userAgent.indexOf('Safari')!=-1 || navigator.userAgent.indexOf('Netscape')!=-1 || verIE >= 8.0 ) { var initialPos=($("#soc_container").show().position()).left; } var 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Customers' literacy levels important for businesses to consider

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February 12th, 2010 in News | tags: literacy levels, lt, meta, script type, text javascript, transitional dtd

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